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REFUND POLICY
A Legal Disclaimer
1. We offer a full refund on all orders within 14 days of purchase—no questions asked. Just send an email to hello@luvjam.co with your order number and "Refund" in the subject line. We will respond within 24 hours and let you know how to return the item.
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2. To exchange your item for a different size, send an email to hello@luvjam.co with your order number and "Exchange" in the subject line and we will respond within 24 hours to complete the return.
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.